Hagzy's Terms & Conditions — Complete Guide

Please read these Terms and Conditions carefully before creating an account on Hagzy. This is an agreement between you and us — one that clearly sets out your rights, your responsibilities, and our commitments.

Last Updated: 1 January 2026 Written in Bangla Applies to all users
📋

What you'll find in these Terms

Account & Registration

Everything you need to know about opening an account on Hagzy, what information is required, and the rules that apply to account use.

Deposit & Withdrawal Policy

Everything you need to know about deposit and withdrawal limits, processing times, and procedures for bKash, Nagad, and Rocket.

Bonuses & Promotions

What conditions must be met to receive welcome bonuses, free spins, and cashback offers — and what are the wagering requirements.

Security & Privacy

How your personal information is kept secure, SSL encryption, and our data-sharing policy with third parties.

Prohibited Activities

What activities are strictly prohibited on Hagzy, why they are prohibited, and what action is taken if rules are broken.

Responsible Gaming

Learn how Hagzy ensures the wellbeing and safety of players — including deposit limits, self-exclusion, and available support.

1 Introduction & Applicability

Hagzy (https://hagzy.ws) is an online gaming and Sports Betting platform operated for players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between Hagzy and all its registered members.

By creating an account, making a deposit, or playing any game on Hagzy, you automatically agree to these Terms and Conditions. It is therefore important that you read them carefully before registering.

Important: Please do not create an account without reading and understanding these Terms. If you have any questions, feel free to ask our support team in Bangla.

These Terms shall apply to:

  • For everyone using the Hagzy website
  • For Hagzy Mobile App (Android & iOS) users
  • For everyone accessing Hagzy through any device or channel
  • For anyone claiming a promotion or bonus from Hagzy

Hagzy has prepared these Terms and Conditions in Bangla with Bangladeshi users in mind. However, in the event of any dispute, the English version shall be considered final.

2 Account Registration

To create a valid account on Hagzy, you must provide accurate and complete information. Opening an account with false or incorrect information is strictly prohibited and may result in account termination at any time.

Information required for registration

Type of Information Description Mandatory
Full Name As per National ID Yes
Mobile Number Active Bangladeshi number Yes
Email Address Active Email Yes
Date of Birth For age verification Yes
Payment Methods BKash / Nagad / Rocket Number Yes

One Person, One Account

Each person may hold only one account on Hagzy. If multiple accounts are found belonging to the same individual, all accounts will be closed and the balance may be forfeited. Creating multiple accounts from the same device, IP address, or payment number is strictly prohibited.

Always keep your account password confidential
Your account must not be shared with or used by anyone else
Keep your registered mobile number active
Please notify Hagzy immediately if any of your details change

3 Age Verification

You must be at least 18 years old to play on Hagzy. This is not just our policy — it is a strict rule. Online gaming is strictly prohibited for minors.

Anyone under 18 who creates an account or provides a false age will have their account immediately closed and their entire balance forfeited.

Hagzy may request any one of the following documents at any time to verify a user's age:

  • National ID Card (NID)
  • Passport
  • Birth Registration Certificate
  • Driving License

If document submission is delayed or rejected, your account may be temporarily suspended during that period.

4 Deposit & Withdrawal Policy

Hagzy supports Bangladesh's most popular mobile payment systems — bKash, Nagad, and Rocket. All transactions are fully secure and encrypted.

Deposit Policy

Minimum deposit: ৳200
Maximum single deposit: ৳50,000
Daily maximum deposit: ৳2,00,000
Deposits are typically credited to your account within 1–5 minutes
Only use a payment method registered in your own name

Withdrawal Policy

Minimum withdrawal: ৳500
Maximum single withdrawal: ৳1,00,000
Processing time: 5–15 minutes (faster for VIP members)
Withdrawals will only be sent to the payment number used for the deposit
Withdrawals may be held pending until KYC verification is complete

Using a third party or another person's account to conduct transactions may result in account suspension and funds being frozen.

5 Bonuses & Promotions

Hagzy regularly offers a variety of bonuses and promotional offers. Each offer has its own terms, which are listed on that offer's page.

Welcome Bonus

A 100% welcome bonus (up to ৳5,000) is available on your first deposit at Hagzy. To receive this bonus:

  • The minimum first deposit is ৳500
  • Wagering requirements must be met within 30 days of bonus activation
  • Wagering Requirement: 20x the bonus amount
  • Bonus is applicable once only, per person/household/device

Cashback Offers

Weekly cashback is calculated based on net losses. The cashback rate ranges from 5% to 15% depending on your VIP level.

Bronze Cashback5%
Silver Cashback8%
Gold Cashback12%
Diamond Cashback15%

Please note: Bonus balance cannot be withdrawn directly — it will only be converted to real balance after the applicable wagering requirements have been met.

6 Gaming Policy

All games on Hagzy are powered by RNG (Random Number Generator) technology, independently audited by a third party to ensure fairness. Every outcome is completely random and never predetermined.

Game Rules

  • Hagzy is not liable for any internet disconnection during gameplay, but you can resume right where you left off.
  • If a technical error causes the outcome of any game round to be uncertain, that round will be voided and all stakes refunded.
  • In live games, the dealer's decision is final. Results will not be changed unless there is a technical issue.
  • If you have trouble understanding the game rules, practice in demo mode or contact support.

Sports Betting Policy

Keep the following rules in mind when betting on cricket, football, and other sports on Hagzy:

  • Bets placed before a match begins will not be cancelled; however, if the match is cancelled, your bet will be refunded.
  • Odds in live betting can change at any time — the odds at the moment your bet is confirmed are final.
  • If evidence of match irregularities is found, Hagzy reserves the right to void all bets placed on that match.

7 Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on Hagzy. Violating these rules will result in immediate account closure and possible forfeiture of your balance.

  • Money Laundering: Using Hagzy for the purpose of money laundering.
  • Bonus Abuse: Claiming bonuses by creating multiple accounts or providing false information.
  • Cheating & Hacking: Using software, bots, or automation tools to gain an unfair advantage in games.
  • Collusion: Colluding with other players to manipulate game outcomes.
  • Third-Party Payments: Using a payment method not registered in your own name.
  • Account Transfer: Selling or transferring your account to another person.
  • False Identity: Registering with a false name, address, or identity document.

Hagzy uses advanced technology to monitor suspicious activity. Hagzy reserves the right to take legal action if any prohibited conduct is detected.

8 Privacy & Security

Hagzy takes the protection of your personal data seriously. We never sell your information to third parties. To read our full Privacy Policy, Click here

All data is protected with bank-grade SSL/TLS encryption
Payment details are not stored directly on Hagzy's servers
Two-Factor Authentication (2FA) is available for added security
An instant alert is sent if a suspicious login is detected
Your data may only be shared with authorities when required by law

9 Responsible Gaming

Hagzy believes gaming should be purely for entertainment. We want every player to have a safe and enjoyable experience, which is why we promote responsible gaming awareness and provide the tools to support it.

Our Responsible Gaming Tools

Deposit Limit: Set your own daily, weekly, and monthly deposit limits
Loss Limit: Set a limit on how much you can lose within a given time period
Session Timer: You will receive automatic reminders after a set period of time
Cooling-Off Period: Take a break from 1 day up to 6 weeks
Self-Exclusion: Option to permanently self-exclude from gaming

To learn more about Responsible Gaming, visit our Responsible Play View page.

10 Account Closure & Suspension

Hagzy may suspend or permanently close an account without prior notice in the following circumstances:

  • If any provision of these Terms and Conditions is violated
  • If evidence of fraudulent or deceptive activity is found
  • In cases of suspected money laundering or illegal activity
  • If information does not match during KYC verification
  • If you are under 18 years of age

If you wish to close your account yourself

You can close your account at any time by emailing our support team: support@hagzy.ws. Please withdraw any remaining balance before closing your account.

11 Dispute Resolution

If you have a dispute or complaint regarding Hagzy, please contact our customer support team first. We resolve most issues within 24 hours.

How to File a Complaint

  1. Submit a complaint via live chat or email (support@hagzy.ws)
  2. Keep a record of your complaint reference number
  3. Submit any relevant screenshots or supporting evidence
  4. If you don't receive a response within 72 hours, please escalate

If a complaint remains unresolved, Alternative Dispute Resolution (ADR) is available through Hagzy's licensing authority.

12 Changes to Terms

Hagzy reserves the right to update these Terms & Conditions at any time. For significant changes, advance notice will be sent to your registered email or mobile number.

Continuing to use Hagzy after any changes have been made will be considered acceptance of the updated terms. We recommend revisiting this page from time to time.

Notice of any changes to the Terms will be sent by email
A minimum of 7 days' notice will be given before any major changes
The date of any changes will be noted at the top of the page

For any questions or support: support@hagzy.ws — We respond in Bengali.

Frequently Asked Questions

Yes, you can close your account at any time by emailing support@hagzy.ws. We recommend withdrawing your full balance beforehand, as accessing funds after account closure can be complicated.

Yes. Accepting a bonus is entirely optional. You can deposit and play without claiming any bonus, and withdraw your funds at any time.

If the suspension is not due to a rule violation, your balance will be returned once verification is complete. If prohibited activity is confirmed, the balance may be forfeited. Contact support for more details.

Yes, on this page you can read the full Terms and Conditions in Bangla. Hagzy provides all important information in Bangla for the convenience of Bangladeshi users.

Done reading the terms? Join Hagzy now!

Registration is free — open an account in just 2 minutes and get a 100% bonus on your first deposit.

Secure & Encrypted bKash / Nagad Support 100% Welcome Bonus 24/7 Bangla Support
বাংলা