1. Home
  2. Privacy Policy
Privacy & Security

Hagzy's Privacy Policy — Your data is safe with us

This Privacy Policy clearly explains how hagzy collects, stores, and protects your personal information. We believe transparency is the best policy.

Last Updated: January 1, 2026 Written in Bangla SSL Secured
🔒
Key Highlights

How We Protect Your Privacy

The six core pillars of hagzy's Privacy Policy — keeping your information safe at all times.

Transparency in Data Collection

Hagzy only collects information that is strictly necessary to operate the platform. No additional data is collected beyond that.

Bank-Grade Encryption

All your personal and financial information is protected with 256-bit SSL/TLS encryption — the same standard used by banks.

No Third-Party Data Sharing

Hagzy never sells your personal data to advertisers or third parties. Your information belongs to you alone.

Stay in Control

Visit your account settings at any time to view, update, or request deletion of your personal information.

Cookie Controls

Hagzy clearly discloses which cookies are used and why. You can disable non-essential cookies at any time.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS, you can unsubscribe with a single click at any time.

Table of Contents
This policy applies to all hagzy services.

1 Scope & Applicability

Hagzy (https://hagzy.ws) is a trusted online gaming and Sports Betting platform for players in Bangladesh. We believe protecting your personal information is our foremost responsibility. This Privacy Policy explains what data Hagzy collects, how it is used, and how it is kept secure.

This Privacy Policy applies to all users of hagzy's website, mobile app (Android and iOS), and any other channel through which our services are accessed. By creating an account or using hagzy's services, you automatically agree to this Privacy Policy.

Our commitment: hagzy never sells, rents, or shares your personal information without your permission. Your privacy is our highest priority.

This privacy policy was written in Bengali for the convenience of Bangladeshi users. In the event of any legal dispute, the English version shall be considered the definitive version.

2 What Information We Collect

Hagzy only collects the data necessary to operate the platform and improve service quality. We never ask for information we don't need.

Information Provided Directly

Data Type Example Purpose
Identity-Related Full name, date of birth KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Verification & Support
Payment Information BKash/Nagad number Transaction Processing
Identity Document NID, passport number Identity Verification & Regulatory Compliance
Account Information Username and password hash Ensuring Secure Login

Automatically Collected Information

The following information is automatically collected while you use hagzy:

Device type, operating system, and browser version
IP address and approximate location (city level)
Login time, session duration, and page visit data
Game history and betting patterns
Transaction history and amounts

hagzy does not collect your precise location, camera, or microphone data.

3 How Your Information Is Used

Hagzy uses the information it collects solely for specific and legitimate purposes. The main reasons we use your data are:

Identity Verification
To complete account registration and the KYC process
Transaction Processing
To process deposits and withdrawals securely
Customer Support
To resolve your issues quickly and accurately
Service Improvement
To improve your experience on the platform
Fraud Prevention
To detect and prevent suspicious activity
Personalized Offers
To offer bonuses and promotions tailored to your preferences

hagzy never uses your data to make automated decisions that negatively affect your account without your consent.

4 Data Sharing Policy

Hagzy takes sharing your personal information with third parties very seriously. We may share data only in the limited circumstances outlined below:

Authorized Third Parties

  • Payment Processors: bKash, Nagad, Rocket — only the information necessary to process transactions.
  • KYC Verification Service: A regulator-approved provider for identity verification.
  • Technology Infrastructure: Cloud hosting and server services (all data remains encrypted).
  • Fraud Detection: Specialized software partners to ensure security.

Legal Obligation

In the following circumstances, Hagzy may be required to disclose information to legal authorities:

  • When required by a court order or legal directive
  • To comply with Anti-Money Laundering (AML) regulations
  • To assist with national security or counter-terrorism efforts
  • Regular audits by the licensing authority

Hagzy never sells your data to advertisers, data brokers, or any other third party for commercial purposes.

5 Security Measures

Hagzy uses industry-leading technology to keep your data secure. Here's a detailed breakdown of every layer of our security system:

256-bit SSL/TLS Encryption
All data transfers across the website and app are encrypted, making it impossible for your information to be intercepted in transit.
Active
Two-Factor Authentication (2FA)
An OTP is sent to your mobile at login to verify your identity and prevent unauthorized access to your account.
Active
Encrypted Database
All data stored on our servers is protected with AES-256 encryption. Passwords are stored as bcrypt hashes.
Active
Real-Time Monitoring
24/7 automated monitoring is in place. Any suspicious login attempts or transactions are blocked immediately.
Active
Regular Security Audits
Regular penetration testing and security reviews are conducted by independent third parties.
Quarterly
Secure Backup
Your data is backed up in encrypted form across multiple servers. Even in the event of an issue, your information is never lost.
Daily

6 Cookie Policy

Hagzy uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device. The types of cookies we use are detailed below:

Cookie Type Purpose Retention Period
Essential Cookies Maintaining login sessions and ensuring security Until end of session
Performance Cookies Measuring page load speed and reporting crashes 30 Days
Preference Cookies Remembering your language, theme, and other preferences 1 Year
Analytics Cookies Analyzing site usage (anonymously) 90 Days

Cookie Controls

You can manage cookie preferences through your browser settings at any time. However, disabling essential cookies may cause some features to not work properly.

Chrome: Settings → Privacy and security → Cookies
Firefox: Options → Privacy & Security → Cookies
Safari: Preferences → Privacy → Manage Website Data

7 Your Rights

As a Hagzy user, you have important rights over your personal data. We respect those rights and make them easy to exercise.

1
Right to Access
You can request to view the information Hagzy holds about you at any time.
2
Right to Rectification
You can request corrections to any information that is inaccurate or incomplete.
3
Right to Erasure
After closing your account, you may request deletion of certain data (subject to legal obligations).
4
Right to Restrict Processing
You can request to limit how your data is used for specific purposes.
5
Right to Data Portability
You can request a copy of your data in a structured, commonly used and machine-readable format.
6
Right to Object
You can object to marketing communications or the processing of specific data.

To exercise these rights, email us at: privacy@hagzy.ws — We aim to respond within 30 days.

8 Protection of Minors

Hagzy's services are strictly for users aged 18 and above. We take the protection of minors extremely seriously.

Hagzy never knowingly collects personal information from anyone under the age of 18.
Age verification is mandatory at registration. Providing false information will result in account termination.
Any account found to belong to a minor is immediately suspended and all associated data is deleted.
If parents have concerns, they can reach out to support@hagzy.ws — action will be taken promptly.

9 Data Retention Period

Hagzy retains your data only for as long as necessary. Some information may need to be kept longer to meet legal obligations.

Data Type Retention Period Reason
Account Information For the duration of active account + 5 years Legal Compliance
Transaction Records 7 Years Financial Regulations
KYC Documents 5 Years AML Compliance
Customer Support Chat 2 Years Dispute Resolution
Marketing Preferences Until consent is withdrawn Based on your preferences

Once the retention period ends, your data is securely deleted or anonymized so it can no longer be linked to you.

10 Privacy Policy Updates

Hagzy may update this privacy policy as needed — changes may occur due to service updates, legal requirements, or security improvements.

You will be notified at your registered email address before any significant changes take effect.
For significant changes, at least 7 days' advance notice will be provided.
The date of any change will be noted at the top of the page under "Last Updated".
Continued use of Hagzy after any changes will be considered acceptance of the updated policy.

We recommend revisiting this page from time to time. Stay informed about how your privacy is protected.

11 Contact Us

Contact us for any questions, concerns, or requests to exercise your rights regarding our privacy policy. We respond in English.

Privacy Email
privacy@hagzy.ws
Support Email
support@hagzy.ws
Live Chat
Get Instant Help 24/7

For privacy-related requests, we typically respond within 7 business days to respond. For urgent matters, please use live chat.

Frequently Asked Questions

No, never. hagzy does not sell your mobile number or any other personal information to third parties. Your number is used solely for account verification and support.

Yes. Your NID or identity document is stored on secured servers protected by AES-256 encryption. Only authorized KYC team members may access it for designated purposes. No one else can view it unless required by law.

Most data is deleted after your account is closed. However, transaction records and KYC documents must be retained for a set period (5–7 years) due to legal obligations, after which they are also securely deleted.

Hagzy only collects approximate city-level information based on your IP address — this is solely for security and fraud prevention purposes. Your GPS location, precise address, and real-time movements are never tracked.

Go to Account Settings and turn off marketing SMS under Notification Preferences. Alternatively, email support@hagzy.ws with the subject "Unsubscribe" and we will process your request within 24 hours.
Get Started Now

Done reading our Privacy Policy? Now join Hagzy with confidence!

Your information is completely secure. Open a free account in just 2 minutes and enjoy a 100% bonus on your first deposit.

Register for Free Sign In
Data Secured SSL Encrypted bKash / Nagad 24/7 Bangla Support
বাংলা